HelloAivo – Privacy Policy

Last Updated: September 1, 2025

1. Introduction

Welcome to HelloAivo. This Privacy Policy explains how Sales Technologies LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in relation to our HelloAivo software-as-a-service platform (the “Service”), available at helloaivo.com. This policy applies to information we collect when you visit our website, create an account, or use our Service.

This policy distinguishes between two types of data:

  • User Data: Information we collect from you, our direct customer (the “User”), when you register for and use the Service.
  • Customer Data: Information that you, the User, upload, create, or collect from your own customers, leads, and contacts into the Service.

For the purposes of data protection laws like the GDPR, Sales Technologies LLC is the “Data Controller” of User Data. You, the User, are the “Data Controller” of your Customer Data, and HelloAivo acts as the “Data Processor” for the Customer Data you entrust to us.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a) User Data (Information You Provide to Us)

  • Account Information: When you register for an account, we collect information such as your name, company name, email address, and phone number.
  • Payment Information: To process subscription payments, we collect payment details (e.g., credit card number, billing address). This information is securely handled by our third-party payment processors (e.g., Stripe). We do not store your full credit card information on our servers.
  • Communications: If you contact us for support or other inquiries, we will collect the information contained in your communications.

b) Customer Data (Information You Process Using the Service)

You have full control over the data you upload to the Service. This may include personal information about your own customers, leads, or contacts, such as:

  • Names, email addresses, phone numbers
  • Communication history (emails, SMS messages, call logs)
  • Any other information you choose to store within the features of the Service.

c) Information We Collect Automatically (Usage Data)

  • Log and Usage Data: We automatically collect information when you access and use the Service. This includes your IP address, browser type, operating system, pages viewed, and the dates/times of your access.
  • Cookies and Similar Technologies: We use cookies to operate and administer our Service, gather usage data, and improve your experience. A cookie is a piece of information sent to your browser that allows our Service to remember information about your session. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

a) Use of User Data

We use the information we collect from you to:

  • Provide, operate, and maintain the Service.
  • Process your transactions and manage your subscription.
  • Send you technical notices, updates, security alerts, and support messages.
  • Respond to your comments, questions, and requests.
  • Monitor and analyze trends, usage, and activities in connection with our Service.
  • Enforce our Terms and Conditions of Purchase and other policies.
  • Comply with legal obligations.

b) Use of Customer Data

We only process your Customer Data on your behalf and in accordance with your instructions. Our use of your Customer Data is governed by our Terms and Conditions of Purchase and this Privacy Policy. We will never use your Customer Data for our own marketing purposes or share it with third parties except as described in this policy. You are solely responsible for ensuring you have the necessary rights, consents, and legal basis to collect and process your Customer Data within our Service.

4. How We Share and Disclose Information

We do not sell your User Data or your Customer Data. We may share information in the following limited circumstances:

  • Service Providers: We share information with third-party vendors and service providers who need access to such information to carry out work on our behalf. This includes our underlying platform provider, cloud hosting services (e.g., Amazon Web Services), and payment processors. These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.
  • AI Subprocessors: When you use AI-powered features of the Service (such as AI review replies), the relevant Customer Data you submit (e.g., the text of a customer review) is shared with our third-party AI service providers (such as OpenAI or Google) to generate the requested output. These providers are engaged as our subprocessors. In accordance with their business terms, they do not use your Customer Data to train their AI models or for any purpose other than providing the service to us.
  • Third-Party Integrations: If you choose to connect a third-party application to our Service, we may share information with that application at your direction. Your use of such third-party services is subject to their own terms and privacy policies.
  • Legal Compliance and Protection: We may disclose information if we believe disclosure is necessary to comply with a law, regulation, legal process, or governmental request; to enforce our Terms and Conditions; or to protect the rights, property, or safety of Sales Technologies LLC, our users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. We use SSL/TLS encryption for data in transit. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Data Retention

User Data: We retain your account information for as long as your account is active and for a reasonable period thereafter as necessary to comply with our legal obligations (e.g., for financial reporting) and to resolve disputes.

Customer Data: We retain your Customer Data on our platform as long as your account is active. Upon termination or cancellation of your account, all Customer Data associated with your account will be permanently deleted from our live systems in accordance with our Terms and Conditions and cannot be recovered.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • General Rights: You have the right to access, correct, or update your User Data at any time through your account settings.
  • Rights for European Economic Area (EEA) and UK Residents (GDPR): If you are a resident of the EEA or UK, you have the right to request access, rectification, erasure, restriction of processing, and data portability of your personal data.
  • Rights for California Residents (CCPA/CPRA): If you are a resident of California, you have the right to know about the personal information we collect, to request deletion of your personal information, to opt-out of the sale or sharing of your information (for the record, we do not sell or share your personal information), and to correct inaccurate information.

How to Exercise Your Rights:

  • For Your User Data: To exercise any of these rights, please contact us at Legal@SalesTechnologiesLLC.com.
  • For Your Customer Data: If you are a customer of one of our Users and wish to exercise your data rights, you must contact the User (the Data Controller) directly. We will cooperate with our Users to help them respond to such requests.

8. International Data Transfers

Our Service is operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to, processed, and stored in the United States. By using our Service, you consent to this transfer, processing, and storage.

9. Children’s Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Sales Technologies LLC
Email: Legal@SalesTechnologiesLLC.com
Location: Maricopa County, Arizona, USA